A practice’s culture comes from a collective set of values, beliefs, and attitudes. Now consider what values, beliefs, and attitudes are being supported and reinforced in your practice. What kind of culture is that creating? A positive practice culture can lead to a more productive and satisfied team, better customer service, and higher profitability.
In this episode, leadership consultant Randy Hall talks with practice manager, Joanna Cagle, of Foster Animal Hospital in Concord, North Carolina. Foster Animal Hospital has been operating for 60 years and has seen a lot of change throughout that time. Recently, Ms. Cagle has helped orchestrate a sustainable culture shift in her practice. She also offers advice for those looking to change the culture in their own practice.
For more information and resources for improving your practice’s culture, check out our online courses.