When I hear someone use the phrase “hold someone accountable”, they usually mean punishing someone for not doing their job well. They are using the term “accountable” to represent the consequences for what they failed to do, or what they…

  I was speaking to a group of practice owners and managers recently and one of the questions that I received following my presentation was “How do I create the culture that will drive success in my local practice when…

Culture Change is…Scary Watching culture change happen within a practice is something that makes a lasting impression. There are many hospitals that don’t understand why culture is so important and many more that want to change it but don’t know…

A lot of the work that I do with veterinary hospitals is around culture change. Most practices have the potential to be more successful if their environment is one that causes the people in the organization to fully commit to…