As we are all making small steps to get back to a normal way of life, many of us are still facing enormous challenges. These may be challenges around how to maintain a profitable, yet safe practice, how to deal…
Usually, change takes time. When you are looking to lead any kind of change in your practice, there is typically a period of time where you can plan, collaborate, and adjust to change. But right now, veterinary practices across the…
Being a leader is tough right now. Let’s face it, it’s relatively easy to be positive and uplifting when things are going well. Lately though, leaders have had to manage challenges in the midst of uncertainty. However, even during these…
Suddenly, your world is different. For many of us, there are new schedules and routines both at work and at home. If your practice has adjusted work hours or split into smaller teams to handle alternating shifts, you may find…
During times of uncertainty, it is critical that leaders are able to engage with their teams, be seen as trustworthy, and position themselves to lead with influence. One way to accomplish this is to increase the level of transparency throughout…
When I work with clients, one of the things they always want to increase is employee engagement. For many, it means more productivity, innovation, and efficiency. When people are engaged at all levels in a veterinary practice, problems get solved…
I was working with a veterinary practice owner recently who told me, “My team is very honest with me. I’ve told them that it’s okay to bring me bad news and so they do.” I’ve heard this statement, in some…
Employee engagement can be challenging, and often veterinary practices also struggle to keep a team of people fully engaged and performing at their best. Here are a couple of reasons why practices might wrestle with building cultures that drive employee…
Many veterinary practices have been measuring employee satisfaction for years with the belief that satisfied employees are more engaged and do better work than unsatisfied ones. While there are certainly some components of satisfaction that might lead to more engagement,…
Chances are you have seen and heard the vast amount of reports and research indicating employee engagement is a critical component of retention, productivity, and the overall success of a veterinary practice. As such, practice owners and managers have been…
A good friend of mine sent me a video clip the other day. It was an experiment conducted at a train terminal in Stockholm, Sweden. The experiment was to determine if you could change the choices people make by adding…
I feel like I hear “the phrase” more and more as I work with teams and leaders. It’s a little phrase that gets in the way, a lot. It gets in the way of progress and growth. And it gets…
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