Up Off the Concrete
As we are all making small steps to get back to a normal way of life, many of us are still facing enormous challenges. These may be challenges around how to maintain a profitable, yet safe practice, how to deal…
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Fresh content and ideas for your veterinary practice
Leading During Times of Change
Usually, change takes time. When you are looking to lead any kind of change in your practice, there is typically a period of time where you can plan, collaborate, and adjust to change. But right now, veterinary practices across the…
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Hope … A Leader’s Special Sauce
Being a leader is tough right now. Let’s face it, it’s relatively easy to be positive and uplifting when things are going well. Lately though, leaders have had to manage challenges in the midst of uncertainty. However, even during these…
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Working at Home with Kids – A Road Map
Suddenly, your world is different. For many of us, there are new schedules and routines both at work and at home. If your practice has adjusted work hours or split into smaller teams to handle alternating shifts, you may find…
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The Art of Transparency
During times of uncertainty, it is critical that leaders are able to engage with their teams, be seen as trustworthy, and position themselves to lead with influence. One way to accomplish this is to increase the level of transparency throughout…
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3 Steps to Get Your Veterinary Team More Engaged
When I work with clients, one of the things they always want to increase is employee engagement. For many, it means more productivity, innovation, and efficiency. When people are engaged at all levels in a veterinary practice, problems get solved…
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The Reality of Communication
I was working with a veterinary practice owner recently who told me, “My team is very honest with me. I’ve told them that it’s okay to bring me bad news and so they do.” I’ve heard this statement, in some…
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Employee Satisfaction – It’s Not Rocket Science
Employee engagement can be challenging, and often veterinary practices also struggle to keep a team of people fully engaged and performing at their best. Here are a couple of reasons why practices might wrestle with building cultures that drive employee…
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Employee Satisfaction is Not Employee Engagement
Many veterinary practices have been measuring employee satisfaction for years with the belief that satisfied employees are more engaged and do better work than unsatisfied ones. While there are certainly some components of satisfaction that might lead to more engagement,…
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4 Ways to Become an Inspired and Engaged Employee
Chances are you have seen and heard the vast amount of reports and research indicating employee engagement is a critical component of retention, productivity, and the overall success of a veterinary practice. As such, practice owners and managers have been…
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Build an Enjoyable Environment, Get More
A good friend of mine sent me a video clip the other day. It was an experiment conducted at a train terminal in Stockholm, Sweden. The experiment was to determine if you could change the choices people make by adding…
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Leadership is Just Uncomfortable
I feel like I hear “the phrase” more and more as I work with teams and leaders. It’s a little phrase that gets in the way, a lot. It gets in the way of progress and growth. And it gets…
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