I was working with a leader recently who wanted the people on her team to treat their relationship with her differently. She was approachable, compassionate, and empathetic to her team. Because of this, they began to share every trouble, woe,…

Sometimes, we forget how much influence leaders have. And as leaders, we often leave much of that influence completely unused. It’s easy to get so focused on the outcome we want, that we miss the opportunity to help our employees…

I often get the question about how important it is to treat everyone fairly in your practice. I usually respond with a question. I ask, “Do you mean fair, or do you mean the same?” These are two very different…

One of the most telling things I hear when working with employees in a practice is, “that’s not my job.” It’s one of the sentences that drives managers completely nuts. Managers interpret this as, “I don’t care about the practice.…

The hardest thing most managers will ever do is fire an employee.  In almost every instance, we are telling a decent person that they no longer have a job.  Sure, there is the occasion where someone deserves to lose a…