Giving your veterinary clients an experience that matches their expectations will not help your practice retain them. Here's what will.
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Giving your veterinary clients an experience that matches their expectations will not help your practice retain them. Here's what will.
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Check our the recording of our latest live event, Set Yourself Up for Success. Some of the most educated, experienced veterinary practice owners I know still drive their hospital by looking in the rearview mirror. They use information from last month, last quarter, or last year to direct the future of their practice. That might have
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Recently, I was working with a practice and facilitated a discussion with the team. I asked them several questions. Do you know where the practice wants to be in a few years? Can you tell me what success looks like for this practice in the future? Can you describe the vision of the practice? It
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Last night, as I was telling the kids goodnight, I noticed that the movie Tin Cup was on television. I’m not a huge movie buff, but that’s one of the classics in my opinion. I walked in during the scene where Roy McAvoy has his chance to win in the U.S. Open golf tournament. Rather
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